In order to help anyone stuck at home, in need of medications, Online Aushadhi continues to provide their service even during the prohibition period. Through phone, email and messages anyone, Online Aushadhi is available to anyone needing their medicines home delivered. There are many organizations currently present that provide the same services, but Online Aushadhi is the first one in Nepal, claims Sanjiv Singh, who runs the organization. 

Coming from a family that has been operating pharmacy business for 40 long years, Sanjeev Singh and Sabi Singh, two siblings, wanted to do something innovative in running a pharmacy business in Nepal.

Sabi, who studied health, together with her brother Sanjeev, who studied IT, planned to start an online pharmacy company. They started off the company becoming the delivery partner of SMÂ Pharma, their family pharmacy shop located in Kalimati. After about 6 months of pilot study, and good response and appreciation from the customers, they formally kick-started the business in August, 2016 with the slogan “Why go to the store when medicines can come to your door.”

Online Aushadhi had also provided their invaluable services post earthquake in 2015. Operating an e-commerce to sell medicines is not an easy job, as it’s a sensitive issue selling medicines. It’s mandatory at Online Aushadhi to present a doctor’s prescription while ordering the medicines.

They have maintained a dedicated software system in place to look after the orders processing, and dispense medicines, and maintain records. The software-system alerts them about the stocks available at them. The software system keeps record of all the prescriptions of all patients/orders. So, it makes it easier to track the medicine consumption of a person. They have their own physical store to take stock of medicines from a network of more than 70 pharmaceutical suppliers. They have a system of placing stock of medicines of their regular clients, so that there is no shortage of medicines. The company seeks to provide a hassle-free supply of medicines. Along with medicines, they also sell first-aid boxes and kits, and the corporate houses, factories, construction companies, hotels, etc. have been their major clients to buy such stuff in bulk.

“We saw cases of patients returning home empty-handed as there is no medicine available. Though there are pharmacy stores at every chowks in the town, not all kinds of medicines are available there. Considering this scenario, we started this online pharmacy store to provide medicines of all genres,” Sabi explains the reasons for starting the company.

“Most of our clients are those patients who have been taking medicines regularly for a long time (in the cases of non-communicable diseases like diabetes). Customers are very forgetful about the stocks of medicines with them. And, we get calls from them even at 7:00 in the morning or 9:30 at night, the time to take medicines. We have an alert system in place for such patients so that we can inform them when medicines are going to be finished, and make timely availability of medicines. This might be the reason our clients from the beginning days are still with us,” she further shares about the medicine delivery system.

They have been selected as one of the startups for the 5 Starts programme by Antarprerana that seeks to connect 5 students each from 5 different business schools in Kathmandu to 5 startup companies. As part of the programme, 5 MBA students from Ace Institute of Management collaborate with them for one year. 

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