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Everything about Suzuki Service Center, Dallu Kathmandu

11th March 2020
"According to the Service Manager, Janak Basnet, 3D Wheel Alignment System and Centralized Lubricant System are the topmost features of this service center."

Suzuki After-Sales facility located in Dallu, Kathmandu right beside of kankeshowri Temple, can be regarded as the state of art Service Center in Nepal. This Suzuki Service Center in Dallu is built-in massive 23381.52 sq ft and has the built-in capacity to service more than 2000 cars every month.

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Inside Suzuki Service Center, Dallu

The work floor of this Suzuki car service center has 11 bays with two bays being express bay and one dedicated bay for wheel alignment. The facility incorporates all the state-of-the-art equipment like Suzuki Diagnostic Tool, 3D Wheel Alignment System, Auto Brake Bleeder, Centralized Lubricant System, Fuel Injector Cleaners, Air Condition Refiling and Leakage Detector, Compressor Testing System, Wheeler balancer, digital pressure gauge, dedicated special tools, Econo Tester for Mileage Check, Refractometer, Oil Pressure Gauge, and all the special tools as per Suzuki guidelines for maintenance of Suzuki vehicles. The After Sales facility also incorporates a complete adherence to service quality check.

According to the Service Manager, Janak Basnet, 3D Wheel Alignment System and Centralized Lubricant System are the topmost features of the service center. The wheel alignment is done by the computerized system where the wheels are aligned accurately through the digital medium with minimum tolerance as compared to a conventional manual wheel alignment process. Moreover, the Centralized Lubricant System helps inject just the exact amount of lubricant into the automobile which exempts the customer to pay for the extra lubricant that would be surplus while refilling from engine oil containers in an old fashioned way which ultimately results in cost-cutting.

Suzuki Service Center Dallu

car servicing in Suzuki Service Center Dallu

About Suzuki Car Service Center (Dallu) Servicing System

The servicing is done on the basis of appointments. The customers who take the appointment are prioritized and the servicing is done accordingly. There are dedicated employees for sending reminder both calls/ mails to the customers for the appointments. There are 8 bays where the services are done regularly and two express bays for the customers who are in a hurry or emergency. Such customers can be from militaries, police, fire brigadiers or customers who are about to go for a long drive and can visit for the general checkup. Moreover, the Service Center has the provision of top-notch washing with Karcher equipments facilities which includes iron cleaning interior cleaning and polishing. 

car servicing in Suzuki Service Center Dallu

While the servicing is done, the customers can sit in the lounge with many facilities dedicated to them including a pool table where you can play as you wait for your car to be serviced. In addition, they can clearly observe their car being serviced from the lounge as well.

The company states to have provided the best training to all service team members involved and are based on the objective to provide the best care of Suzuki cars and customer interest. The company has established a dedicated Product Training Center inside the facility to ensure the team members are up to date. The statement also highlighted the facility of Pick and Drop system and Mobile Service Van to further assist customers for quality Suzuki after-sales care.

Customer satisfaction is the key to which this service facility is built. They have invested in systems and processes that will ensure quality care of Suzuki cars. Suzuki states that they have always believed in providing as many touchpoints for service as possible to ensure that any breakdowns anywhere is taken care of. According to them, this is the core of their vision of having 1 service center in every 70 km radius and this Dallu facility is the addition to the same.

car servicing in Suzuki Service Center Dallu

Suzuki claims to have the largest after-sales touchpoints with 39 service centers and more than 350 Certified Spare Parts outlets across the country.

Suzuki Service Center, Dallu Kathmandu Contact Number

The number you can contact for the booking and appointment +977-1-4266142 / 9801200923 or for any technical query or road assistance @ 9841114120.

The car is serviced from 10 am to 6 pm. However, it is advised to take an appointment before taking your car for servicing.



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Compiled by : Debashish S Neupane Debashish S Neupane