Minister Khatiwada urges telecom service providers in Nepal to serve costumers' interest
"On the occasion of the 22nd anniversary of Nepal Telecommunications Authority (NTA) here today, the Minister called on service providers to focus on ensuring more and more services to sovereign customers."
Finance Minister and Minister for Communications and Information Technology of Nepal, Dr Yuba Raj Khatiwada, has urged the telecommunications service providers to ensure easy and accessible service to customers. In his address to a programme organised on the occasion of the 22nd anniversary of Nepal Telecommunications Authority (NTA) here today, the Minister called on service providers to focus on ensuring more and more services to sovereign customers.
He underlined the need of making such service more effective in the aftermath of restructuring of the state, introduction and implementation of a new form of governance, implementation of fiscal federalism, formulation of a plan for socio-economic transformation and implementation of the concept of pursuing good governance by switching to a digital system.
The campaign of digital Nepal launched by the government lately had been incorporated in state's structures, he said, adding that along with digital economy e-system should be used and promoted in socio-economic and infrastructure development efforts and in people's service delivery.
Modernisation of agriculture, quality health service, the concept of building a smart city, financial service, form of governance, administrative and telecommunications services have been incorporated in Digital Nepal's framework, according to Minister Dr Khatiwada. He sought the attention of bodies concerned towards making satellite, mobile tower, broadband, and optical fiber multi-dimensional and multi-use.
He stressed that telecommunication service providers should run keeping costumers' interest at first. Costumers are sovereign and if service providers leave room for them to complain about the service quality, it will raise a question about the future of service providers and in this context improvements are required, according to him.
Stating that he had done away with the provision of issuing telephone sets based on government recommendation when he was the member of the Telecommunications Corporation's Board member in 2057 BS itself, Finance Minister Khatiwada expressed happiness over putting to an end the practice of distributing frequency also on the basis of recommendation.
Minister called upon the Telecom Authority to carry out works remaining within the laws and rules, suggesting it to consider the benefits to the nation and the customers.
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