If the internet service provider does not repair the blocked service in time, the customer has to give a discount on the service charge. The regulator Nepal Telecommunication Authority (NTA) has implemented the new provision by issuing regulations related to the operation of internet services.

According to the new arrangement, the internet service provider company will have to enter into an agreement with its customer on the condition of providing 24-hour service. If the Internet and email services are blocked, repairs must be made within 24 hours of receiving the notification.

 

If the repair cannot be done within the stipulated time, the service fee waiver should be given to the customer for the period of non-repair. The company will have to bear the cost of operating the blocked service.

In addition, if the service is disrupted due to technical reasons or maintenance, the service provider has to inform the customer three days in advance. If the service provider fails to provide the service as per the condition, a complaint can be lodged with the Nepal Telecommunications Authority.

 

The regulations have been passed by the board meeting of the Telecommunication Authority of Nepal, which is the regulatory body of the telecommunications sector, and have been implemented.

 

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Nepal Telecom is bringing its 4G services into operation in 50 urban areas throughout the country. The service will come into effect from coming Wednesday.

The government-owned telecom service provider is expanding its 4G service after long efforts when the private sector telecom service provider Ncell has been claiming of extending this service in most of the places of the country. Nepal Telecom has stated that it would announce the expansion of the 4G service by organizing a program in Kathmandu which would be addressed by Prime Minister KP Sharma Oli.

Nepal Telecom started its 4G service in Kathmandu and Pokhara starting in January 1, 2017. The Telecom is expanding its 4G services by selecting places where there is much business transaction and where the population density is more. Nepal Telecom's spokesperson Pratibha Baidya said “Works are on regarding providing the 4G services in 50 urban and town areas as per the preparations so far. BTS towers have been installed at more than 110 places for this purpose. The number of such towers will reach 150 until Wednesday.”

According to the spokesperson, every day more than a dozen towers are being installed and works are going ahead in a rapid manner, so we are planning to extend the service to more than the fixed number. She also added that the service would be started in Chandragadhi, Birtamod, Damak, Biratnagar, Inaruwa, Dharan, Dhankuta, Janakpur, Jesleshwar, Malangawa, Bara, Parsa, Simara, Kalaiya and Gaur. Similarly, the service would be expanded to Dhading, Kavrepalanchok, Sindhupalchok, Bidur, Manthali, Bhimeshwar, Sindhulimadhi, Parbat, Kushma, Baglung, Chitwan, Sauraha, Taulihawa, Butwal, Devdaha, Tulsipur, Ghorahi, Nepalgunj, Kohalpur, Surkhet, Bhimdattanagar, Jhalari, Pipaladi, Chaumala and Attariya.

The 4G service is reaching more than 50 places at the same time in less than eight months since works for this purpose were begun in accordance with Minister for Communications and Information Technology, Gokul Prasad Banskota's directive to expand the service within the stipulated time frame. The goal is to expand the 4G LTE service throughout the country until February 12, 2020.

Source: RSS

Nepal Telecom, the state-owned telecommunication service provider, has launched phone and internet service through optical fiber cables in Baglung, Parbat, Myagdi and Mustang districts which will replace current ADSL and provide faster internet services.

Senior engineer for the Nepal Telecom office, Baglung, Keshab Sharma announced the service operation by inaugurating it amid a function on Wednesday. "Customers can avail of the service based on optical fiber technology at their old telephone number," he said.

The total of 60 consumers of Galeshwor have got the service-connected to their phones in the first phase. He added, the service would be expanded to the district headquarters, Beni bazaar. In this regard, efforts were underway to bring this service to the total 2,560 consumers in Beni bazaar. Approximately 1,100 consumers of Baglung bazaar have availed of the service so far.

The NTC has a plan to provide the service to over 5,200 customers in Beni bazaar alone. Likewise, the installation of optical fiber is underway in a bid to provide the service to 2,560 customers in Kushma, the district headquarters of Parbat, and 1024 in Jomsom, the district headquarters of Mustang, according to the NTC.

Source: RSS

Nepal Telecom has provided various offers in FTTH with effect from Thursday. Under this, the company has made Fiber to the Home (FTTH) service more customer-friendly by packing data and combo.

The company offers FTTH data packs of 20 and 50 Mbps for one month, three months and 12 months at different rates. Under this, 20 Mbps internet will be available for one month at Rs 1,200, three months at Rs 3,600 and one year at Rs 14,400.

Similarly, the price of 50 Mbps internet has been fixed at Rs 1,800 for one month, Rs 5,400 for three months and Rs 21,600 for 12 months. Similarly, Telecom has unveiled another pack called Combo under FTTH. Under this, internet and voice services of 15, 25 and 60 Mbps will be available.

A one-month package of 15 Mbps is available at Rs 1,000, a three-month package at Rs 3,000 and a 12-month package at Rs 12,000. Similarly, the internet package with 25 Mbps speed has been fixed at Rs 1,500 for one month, Rs 4,500 for three months and Rs 18,000 for 12 months.

Similarly, a one-month pack of 60 Mbps will be available at Rs 2,000, three-month pack at Rs 6,000 and 12-month pack at Rs 24,000. Each combo pack will have 250 minutes in a month pack, 750 minutes in a three month pack and 3,000 minutes in a 12 month pack.

Similarly, when buying a 12-month pack, it can be used for up to 14 months with an additional two months. In this regard, the cheapest package of the telecom 15 Mbps speed internet for one year will cost only Rs 857 per month.

 

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