WhatsApp is now making it easier for its users to file bug reports directly from the messaging app. Among all the new features that WhatsApp seems to be working on, this new feature appeared on the latest beta update for Android. However, the feature can only be accessed and used by the beta testers. The messaging app is currently working on it and will make the feature public once the testing is over.
As per Wabetainfo, the WhatsApp is working on a feature to bring in-app support for bug filing. “WhatsApp is currently developing a feature that allows communicating with the technical support within the app! The first time you can contact the support within WhatsApp Settings and a new section will be available,” Wabetainfo report read.
The WhatsApp features a tracker has stated that the new bugs report file feature would be available under the new Contact us page. Users will also get an option of including device information from if he is reporting issues with the app. “In this section, the user will be able to add the report filling that text field, and he can choose to include device information if he is reporting issues. Device information like system details and logs can help WhatsApp to investigate, giving the best answer for you,” Wabetainfo report states.
The user will get a reply from WhatsApp in a WhatsApp Support chat, which will allow him to communicate with the technician. Once the conversation is over, WhatsApp will automatically mark the chat as closed. The features tracker reports that once the chat with the technician is over, the chat will be automatically marked as closed.
However, for now, WhatsApp has an email address (firstname.lastname@example.org) in which users can submit bug reports and other complaints. But when the in-app support is rolled out, users will find it easier to file bug reports.
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