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WhatsApp users can now submit bug reports from the app

28th October 2020
"WhatsApp is now making it easier for its users to file bug reports directly from the messaging app."

WhatsApp is now making it easier for its users to file bug reports directly from the messaging app. Among all the new features that WhatsApp seems to be working on, this new feature appeared on the latest beta update for Android. However, the feature can only be accessed and used by the beta testers. The messaging app is currently working on it and will make the feature public once the testing is over.

As per Wabetainfo, the WhatsApp is working on a feature to bring in-app support for bug filing. “WhatsApp is currently developing a feature that allows communicating with the technical support within the app! The first time you can contact the support within WhatsApp Settings and a new section will be available,” Wabetainfo report read.

The WhatsApp features a tracker has stated that the new bugs report file feature would be available under the new Contact us page. Users will also get an option of including device information from if he is reporting issues with the app. “In this section, the user will be able to add the report filling that text field, and he can choose to include device information if he is reporting issues. Device information like system details and logs can help WhatsApp to investigate, giving the best answer for you,” Wabetainfo report states.

The user will get a reply from WhatsApp in a WhatsApp Support chat, which will allow him to communicate with the technician. Once the conversation is over, WhatsApp will automatically mark the chat as closed. The features tracker reports that once the chat with the technician is over, the chat will be automatically marked as closed.

However, for now, WhatsApp has an email address (support@whatsapp.com) in which users can submit bug reports and other complaints. But when the in-app support is rolled out, users will find it easier to file bug reports.

Source:indiatoday


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Facebook Shops Feature to Be Launched Across Instagram, Messenger, WhatsApp

27th October 2020
"e-commerce offerings follows Facebook's launch last year of limited shopping options on Instagram and WhatsApp."

Facebook is launching Shops, a service that will allow businesses to display and sell products on the world's largest social network's platforms, Chief Executive Mark Zuckerberg said on Tuesday.

The move to build up e-commerce offerings follows Facebook's launch last year of limited shopping options on photo-sharing app Instagram and messaging app WhatsApp. Company leaders wager making the platforms more business-friendly will generate fresh ad revenue, even as user growth slows.

Facebook Shops will tie at least some of those efforts together, enabling businesses to set up a single online store accessible via both Facebook and Instagram. A checkout feature will enable in-app purchases, while a more deeply integrated messaging feature will allow customers to chat with businesses through WhatsApp, Messenger or Instagram Direct.

Zuckerberg also said the world's largest social network would be working more closely on product integrations with Shopify and seven other online commerce platforms (BigCommerce, WooCommerce, Channel Advisor, CedCommerce, Cafe24, Tienda Nube, and Feedonomics) going forward. 

As with Facebook's other e-commerce features, Shops will be free for businesses to access with the expectation it will boost consumer engagement and ad sales.

"This is the biggest step that we've taken yet to enable commerce across our family of apps," Facebook chief executive Mark Zuckerberg said.

The primary focus of Facebook Shops is to make it easy for businesses to have online storefronts to survive during the crisis and ride the online shopping trend into the future, according to Zuckerberg.

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Facebook is also working on free tools including augmented reality to let shoppers see how they will look in outfits, cosmetics or other items for sale, according to Zuckerberg.

"I hope that we can at least help build some of the infrastructures that businesses need not only in this moment but going forward as well," Zuckerberg said.

"Because even when this period and the lockdowns pass... we're going to continue living more of our lives, and doing business, online."

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Latest beta build of WhatsApp reveals possible new features

27th October 2020
"There is a new beta version of WhatsApp and it gives a glimpse at possible features that the chat app may get in coming days."

There is a new beta version of WhatsApp out on the internet. It shows a few new features that may make an appearance in the app in the coming weeks when there is a regular update to it through the app stores.

HIGHLIGHTS

  • WhatsApp has added a few new features to its beta app.

  • One of the new features is always a mute option.

  • The new build of the chat app also hints at a redesign for call buttons.

Among the new features, there is the 'Always Mute' option which will allow users to mute a particular chat window forever. The 'Always Mute' option replaces the one year option that was available earlier.

The WhatsApp 2.20.201.10 beta version also contains some UI changes. With this version, users will get a new Storage UI look. Though the rollout of the Storage UI feature began in past beta many users didn't receive it. But with the latest one, Android users can finally get the redesigned UI. To the added features, the app is also testing the Media Guidelines feature in this beta version. Using the Media Guidelines feature, people can enable guides to align stickers, GIFs, and texts while uploading a WhatsApp story.

The information comes to the courtesy WABetaInfo which also revealed that in the new beta build of the app the voice and video call buttons for business accounts have disappeared. While the calling buttons are hidden from the Contact Info, but users can access them if you tap the profile in the chat and contact list.

WhatsApp is the most used chat app in the world as well as in India. Though the app started as a simple chat app, over the years many features like video and audio or business features have been added to it.

source:indiatoday

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